Hey there! Welcome back for another update on shipping and production. 
Check out last week's update here.

We want to start off by thanking everyone who has reached out recently and shared their positive vibes. It's been so neat to get to know the folks who've been championing for this headrest for as long as 2 years! 

That being said, our inquiry volume is exceptionally high right now. With the bulk of our crew working hard on producing headrests, we've got a tiny team working through the high volume of emails, messages, and phone calls. Your message is very important to us, and we will get back to you as soon as we can. We appreciate your patience as we work our way to your inquiry! 

Please note: We will have limited customer service availability and extended response times across all platforms on Monday, the 22nd and Tuesday, the 23rd as we prioritize getting as many headrests built and shipped before the upcoming holiday.

This week, we made great progress on getting our in-house process for upholstering incorporated into the assembly line. The team is rising to the challenge and working hard to get production throughput bumped up. Our supplier of the cushion portion of the headrest continues to raise their output to help clear the pre-order backlog as well.

What shipped?

  • A significant quantity of Black Rhythm Graphite frame(EG1G13014)
  • Nearly half of the Galaxy Gaming (E91TGLZ1823)
  • More Berry Blue Rhythm White frame (E91T3005)
  • Initial quantities of Charcoal Rhythm White Frame (E91T3015)
  • Initial quantities of Twilight Rhythm, both Graphite and White frames(EG1T3007 & E91T3007)
  • Initial quantities of Dark Mineral Graphite Frame (EG1T3SY09)

What's next?

  • Getting some of the less common Sync colors, such as Nightfall and Canyon, into production
  • Continuing to work through the colors already in production
  • Dipping into Medley colors 

What colors have we started producing so far? 
Note: These colors are rotating in and out of production as we move through the queue. The only variant which has been completed is Black Sync Graphite Frame Translucent Back(EG1T3SY12).

  • Black Sync + Graphite Frame + Graphite back (EG1G13SY12) Note: this variant includes both the Black/Black Gaming variant as well as the non-gaming Black Sync + Graphite Frame.
  • Black/Cyan Gaming: Black Sync + Graphite Frame + Cyan back (EG1TCY3SY12)
  • Black Sync + White Frame + Translucent Back (E91T3SY12)
  • Black Sync + Graphite Frame + Translucent Back (EG1T3SY12)
  • Berry Blue + Graphite/White Frame (EG1T3005 & E91T3005)
  • Black Rhythm + Graphite/White Frame (EG1G13014 & EG1T3014)
  • Charcoal Rhythm + White Frame (E91T3015)
  • Galaxy Gaming (E91TGLZ1823)
  • Dark Mineral Graphite Frame (EG1T3SY09)
  • Twilight Rhythm Graphite/White Frame (EG1T3007 & E91T3007)
When the pre-order launched, we offered a total of 33 different color combinations. We want to share a little bit about what is considered a common color vs less common color. Less common colors includes the bulk of the variants available at pre-order launch. 

Common Colors Include: 
  • Black Rhythm Graphite Frame (EG1G13014)
  • Black Rhythm White Frame (EG1T3014)
  • Black Sync White Frame (E91T3SY12)
  • Black Sync Graphite Frame Graphite back (EG1G13SY12)
  • Black Sync Graphite Frame Cyan Back (EG1TCY3SY12)
  • Dark Carbon Sync Graphite Frame (EG1T3SY11)

As we mentioned in our last update, when we get supply of the cushion headrest, the fabric is already installed on the headrest, so that determines the bulk of the color we'll be shipping that week. In-house, we're focusing on less common colors, so we can continue to make progress on more than just the most common colors we are getting from the supplier.  

Gaming Headrests
We've seen the feedback on the manner of shipping, and we totally understand the anticipation to receive your headrest as soon as possible. The Gaming headrests make up a large portion of the pre-orders, and many of those orders came in on the first day the pre-order launched which is why we will be going through that portion of the queue for some time. 

How can I tell if my order shipped/I was part of a batch?
When your label is printed, you will immediately get a shipping notification to the email on file for your order.

Thanks for checking out our update! Please check back next week for another dive into where we're at with production and shipping. 

With gratitude,
Your friends at Atlas Headrest


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